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Terms & Conditions
Privacy Policy Pelita Air
The privacy statement (“Privacy Statement”) is intended for using the www.pelita-air.com website, Pelita Air mobile application and every page within the pelita-air.com domain (collectively known as “Website”). The Website is owned and operated by Pelita Air and/or its subsidiaries.
Introduction
We at Pelita Air is concerned about your right to privacy when using our website, therefore, Pelita Air promise to be responsible on your personal information and to protect your privacy by all means possible. This Privacy Statement is our commitment to protect your Personal Information even this Privacy Statement not a contract.
We reserve the right to amend, modify, add, delete and make revision to this Privacy Statement at any time and will notify users of the same by updating the statement on the website and by including a "NEWLY UPDATED" label with the "PRIVACY STATEMENT" link on the websites for a period of 30 days. After the 30-days’ period, the updated version(s) of the Privacy Statement shall supersede all previous versions of the Privacy Statement with automatic effect, without any further action by us. You acknowledge and agree that all your Personal Information collected or processed by us (including all information already in our possession), shall be processed in accordance with the terms of the most recent version of the Privacy Statement found on the Website.
This Privacy Statement describes the information that we collect, how it is used, when it may be shared with others, and how we safeguard its confidentiality and security.
This Privacy Statement is applicable to all users of this Website.
Information collection
We collect and maintain information that you enter or give us on our Website (collectively, “Personal Information”). Types of Personal Information that we collect as below:
- Personally Identifiable information e.g. Name, photo, facial features, gender, date of birth, nationality, passport/identification card number, passport /identity expiry date, passport issuing country and country of residence;
- Contact information e.g. address, email address and phone numbers;
- Payment information e.g. credit or debit card information, including the name of cardholder, card number, card issuing bank, card issuing country, card expiry date and banking account details;
- Transaction information e.g. information relating to your purchase of products or services made on the Website;
- Health information or medical records; and
- Technical information e.g. IP address and device ID
- Audio material e.g. Voice sample when using Voice Search
When you interact with applications created by us, we may collect information about your location and mobile device. The information may be used to provide you with location-based services such as search results and marketing content. You may decline to share your Personal Information with us, or disable location services on your mobile device at any time.
Use of information collected
We may use your Personal Information for the following purposes:
- Pelita Air and/or its Affiliate who have access to this Personal Information with our permission and who need to know or have access to this Personal Information in order to: perform the service requested by you (including to make, administer, and manage reservations or handle payments, "single sign-on", and customer service); analyze how you use this Website and other websites belonging to Affiliate of Pelita Air, improve the services and provide new and personalized offers, products and services, and marketing, for purposes of research, analytics, to develop and improve any existing and future products or services offered by us, to explore further potential initiatives, to optimise research, improve our forecasting abilities, and for other business purposes of Pelita Air Group; detect, prevent, and investigate fraudulent transactions and/or activities, other illegal activities, and data breaches; internal (audit/compliance) investigations; or as otherwise required or permitted by applicable law.
- Administrative Purpose e.g. processing, confirming, fulfilling and completing your transactions and requests for our products and services.
- Our Service Providers who provide data processing services to us (for example web hosting), or who otherwise process personal information for purposes such as credit card and payment processing, business analytics, customer service, marketing, or distribution of surveys, to facilitate the delivery of online services and advertising tailored to your interests, and/or fraud prevention. Our service providers will only process information as needed to perform their functions. They are not permitted to share or use the information for any other purpose.
- Business Partners with whom we may jointly offer products or services, or whose products or services may be offered on our Website. If you choose to access these optional services, we will on occasion share your Personal Information with those partners.
- Where Required or Permitted by Law - such as to protect ourselves against liability, to respond to subpoenas, judicial processes, legitimate requests, warrants or equivalent by law enforcement officials or authorities, to investigate fraud or other wrongdoing or as otherwise required or necessary in order to comply with applicable law, protect our legitimate interests or to the purchasers in connection with any sale, assignment, or other transfer of all or a part of our business or company. We may also, in compliance with applicable law, disclose your Personal Information to enforce or apply the terms and conditions applicable to our services or to protect the rights, property, or safety of Pelita Air and its Affiliate, our users, or others.
- Business Reorganization - such as part of any sale, assignment or other transfer of our business, or transition of service to another provider. We will ask for your consent if required by applicable law.
We provide appropriate protections for such sharing as required by applicable law to prohibit third parties using your Personal Information for their own purposes, and to address the security and confidentiality of your Personal Information. Except as disclosed in this Privacy Policy or as required or permitted by applicable law, we will not disclose your Personal Information to third parties without your consent.
Sharing of Information Collected
We may share your Personal Information to:
- Affiliate of Pelita Air;
- Payment network operators and credit card verification providers, (including VISA, MasterCard, China Union Pay, where applicable), governmental agencies, regulatory authorities, if and when required;
- Government authorities and agencies such as airport, customs, immigration, safety and security personnel;
- Business Partners with whom we may jointly offer products or services, or whose products or services may be offered on our Website. If you choose to access these optional services, we will on occasion share your Personal Information with those partners.
- Data analytics, marketing agency, third party suppliers of products and services, business partners or service providers, parties which have business or contractual dealings with Pelita Air and the Pelita Air Group of Companies, and other third party who is able to demonstrate that you have explicitly consented to the disclosure of your Personal Information by us to such third party (collectively known as “Authorised Third Party”)
Your Personal Information may also be shared or transferred to any of our actual and potential assignee, transferee or acquirer (including Group of Pelita Air and our affiliates and subsidiaries), or in connection with any corporate restructuring or exercise including our restructuring to transfer the business, assets and/or liabilities.
In addition, you agree and acknowledge that the rights you have granted Pelita Air to use, collect, disclose and otherwise process your Personal Information (as described in this Privacy Statement and any other agreements between us and you), may be transferred or assigned to any actual and potential assignee, transferee or acquirer of Pelita Air and/or one or more members of the Pelita Air for securitisation purposes, in connection with any capital or fund-raising exercise carried out by the Pelita Air group. Such transfer or assignment of rights will not affect your ability to exercise any of your rights regarding your Personal Information.
In the circumstances set out in this Privacy Statement where we share your Personal Information to a third party, we will ensure that the security measures that such party has in place in relation to the processing of your data are at least as stringent as those employed by us, if not better. This does not apply where we are required to pass your information to a certain third party by operation of the law.
In the event we go through a business transition, such as sale of part or all of our assets, merger or acquisition, restructuring or insolvency, your Personal Information and/or the rights therein over your Personal Information, will likely form part of this transition and be transferred.
We may share your anonymous and/or aggregated information about all our users with the Affiliate of Pelita Air and/or third parties.
For any inquiries regarding the handling and management of Personal Information disclosed to, or shared with the Affiliate of Pelita Air and/or third parties hereunder, you can contact us in the manner described under the “Contact Us” section below.
Cookies
Cookies are small files containing information which are downloaded to your device when you visit our Website. We use cookies to recognise your preference information, keep track of your bookings and purchases and facilitate site administration. If you continue to browse our Website without changing your web browsers or device settings that control cookies, you agree to receive cookies when you use the services on our Website.
Most web browsers automatically accept cookies, but, if you prefer, you may set your browser to prevent it from accepting cookies. The “help” portion of the toolbar on most browsers will tell you how to disable cookies.
It is important that you prevent unauthorised access to your password and your computer. You should always log out from your Pelita Air membership account after using a shared device.
There are 4 types of cookies used on our Website:
- Functionality: These cookies enable you to use our Website. These cookies are essential to enable you to browse our Website and use certain features. Disabling them may prevent you from using certain parts of the Website. Without these cookies, features like login, booking and paying activity cannot be provided. These cookies also help keep our Website safe and secure.
- Preference: These cookies store information such as your preferred country, language selection and website preferences. Without these cookies, our Website may not be able to remember certain choices you’ve previously made or personalise your browsing experience by providing you with relevant information.
- Analytics: These cookies collect information about how you use our Website such as which pages you visit regularly. These cookies are used to provide you high-quality experience by doing things such as tracking page load, site response times, and error messages.
- Content/Advertising: These cookies gather information about your use of our Website so we may improve your experience and provide you with more relevant content and advertising. They remember that you've visited our Website and help us understand usage of our Website. Some of these cookies are from third parties that collect information about users of our Website in order to provide advertising (on our services and elsewhere) based on users’ online activities (so-called "interest-based advertising") on our Website and elsewhere online. The third parties involved in interest-based advertising collect internet browsing information (e.g. websites visited, time of visit) across different websites and over time, and they may use the information they collect on our Website to provide you ads (from us and other companies) across the internet.
Data storage
The data and information that our collect will be stored on the headquarters of Pelita Air is located in Indonesia. However, we may transfer and store your Personal Information on our servers located overseas. Such transfers are necessary pursuant to our contract with you and/or our contract(s) with the relevant third parties.
We will secure the storage in compliance with the minimum security measures prescribed under the Personal Data Protection Act of Indonesia, its regulation and standards, in the following manners:
- Register those who have access to the storage;
- Control and limit access based on necessity;
- Maintain proper record of access and transfer of Personal Information;
- Ensure all employees of Pelita Air Pelita Air Group of Companies’ protect confidentiality;
- Conduct awareness programmes to educate employees on responsibility to protect Personal Information;
- Establish physical security procedures;
- Bind third parties involved in processing of Personal Information; and
- Do not use removable device and cloud computing service to transfer or store Personal Information without written consent from Pelita Air’s senior management.
Your consent
Pelita Air, the Affiliate of Pelita Air , third party suppliers of products and services, business partners or service providers engaged by us will obtain your consent to collect and use your Personal Information at the time of collection, subject to certain legally prescribed circumstances where your consent is not required. Where required by law, Pelita Air will adopt an ‘opt-in' policy to obtain your express written consent when collecting your Personal Information. You may be asked, for example, to click next, continue, proceed, sign a form or tick a box.
Generally, in using the Website, you consent to the collection and use of your Personal Information by us in the ways described above (which may change from time to time) unless and until you inform us to the contrary. You may submit a request to withdraw your consent at any time by contacting us. By providing us Personal Information of any third party individual(s), you represent and warrant that the individual(s) has been informed of and consents to the terms of this Privacy Statement, as may be amended from time to time.
However, we will provide you with an avenue to unsubscribe from receiving marketing, communications, promotional offers, newsletters or any other communications from us.
By using the Website, you consent to our collection and use of your Personal Information as described above. When you register or sign up as a member on our Website, you are automatically enrolled in our marketing programs, which are governed by a separate marketing program policy.
Minors* Under Age of Majority
We are unable to distinguish the age of visitors to our Website. If you are the parent or guardian of someone under the age as determined by the applicable rules of majority in the area where in the territory you’re residing in, who has provided us his/her Personal Information without your knowledge and consent, you may request that we remove such information by contacting our Contact Center at customercare@info.pelita-air.com or chat at +628117110800.
External and Third Party Sites
This Website is intended for online purchase which may contain links to websites maintained by third parties (“External Sites”). These External Sites are provided to redirect you to another website to enable purchase of Products and Services, or for your reference and convenience only. Pelita Air does not operate, control or endorse in any respect such External Sites or their content. You assume sole responsibility for use of these External Sites and are therefore, advised to examine the terms and conditions and privacy statement of those External Sites carefully.
Contact Us
Should you have any other queries, concerns or complaints in relation to our handling and management of your Personal Information or with regard to this Privacy Statement, you can send an email to customercare@info.pelita-air.com or chat at +628117110800.